Roderick Rentura

Welcome

Hi, I am Roderick Rentura

Hi, my name is Roderick Rentura. I have over 10 years of experience in customer service, primarily supporting US-based and international customers across different industries, including e-commerce, financial services, telecommunications, and order processing.

Throughout my career, I have developed strong verbal communication, active listening, problem-solving, and customer engagement skills. I am comfortable making and receiving calls, communicating with American customers, handling objections, building rapport, and maintaining a professional and confident tone during conversations.

I am a quick learner, coachable, and available to start immediately. I am looking forward to the opportunity to contribute my experience and grow.

Experience

Where I have worked

At Concentrix, I spent over four years supporting luxury e-commerce brands such as NET-A-PORTER, MR PORTER, and THE OUTNET, handling customer inquiries, order concerns, billing, payments, returns, and delivery issues through phone, email, and live chat.

I also have experience with PayPal, handling financial transactions and account-related concerns, as well as telecommunications support involving billing, payments, and customer account management.

My CV

My resume

Here is the link to my updated CV: Roderick Rentura CV (Google Drive).

I joined E2 while applying for a US Phone Caller role, and this page will grow as I share more.