Philippines · Working with clients in the US, UK and Australia
Customer service, sales and admin support. 20+ years of it, done right.
I have handled inbound and outbound calls, email and chat support, customer inquiries, account management, and coordination with different teams, for international clients across three markets. I am adaptable, organized, a quick learner, and I value clear communication and excellent customer service.
My most recent work: coordinating freight pickups and deliveries, tracking shipments, talking with carriers, handling shipment documents and ETAs, and sorting delivery issues fast, for Task Master Group and Valoroo Philippines.
I started in front line service back in 2004 and worked my way up to leading customer service teams. Banks, telecom, insurance claims, healthcare, web hosting: if it involves helping a customer well, I have probably done it.
My full work history, 2004 to today: every role, every company, and what I actually did in each one.
Click to open my resume in a new page →Freight pickups, deliveries and tracking, carrier communication, shipment documentation, ETAs and delivery issues, with timely operational support.
Daily logistics and supply chain operations in peak season: coordinating shipments, tracking deliveries and resolving issues with internal teams and external partners.
Managed Independent Dispute Resolution insurance claims to Australian standards, liaising between claimants, insurers and internal teams for fair outcomes.
Led sales and customer service for web hosting and domain services, with a strong focus on DNS management, account retention and customer satisfaction.
Customer support for Citibank's Home Depot Credit Services, POS credit sales and collections, and fraud identity work for Capital One, verifying identities and resolving fraud cases.
Head of Customer Service at Esquire Financing, customer service, sales and fault management for TalkTalk UK at Transcom Asia, and Funnel and Center of Excellence work for Uber in Victoria, Australia.
Led a customer service team and acted as liaison between clients and internal departments, coaching staff and keeping service quality and compliance high. Earlier: customer service and billing for Telstra, and sales for Wells Fargo.
Bachelor of Science in Psychology
AMA Computer University, Sta. Cruz, Laguna
“I value clear communication and providing excellent customer service.”
Crystal, introducing herself at E2
“I am adaptable, organized, a quick learner.”
Crystal, on how she works
Say hello in the Discord.
Find me in the E2 chat. My full resume, with my contact details, is one click away in the resume box above.